automagick.us

Summary

I'm a systems administrator and web developer with more than 15 years experience working with small and medium-sized businesses and non-profit organizations. My specialty is working with people to find sneaky solutions to difficult problems, and keeping the servers up while I'm doing it.

Keywords

perl, mod_perl, HTML::Mason, HTML, CSS, JavaScript, AJAX, JQuery, PHP, MySQL, SQL, Python, LDAP, XML, JSON, BSD, Linux, UNIX, Mac, OS X, Windows NT/2000/XP/Vista, Active Directory, VMWare, ESX, Apache, Postfix, Amavis, Qmail, Exchange, Zimbra, Salesforce.com, etc. etc.

Experience

I.T. Manager, 2008 - Present
Caustic Graphics, Inc.
Responsibilities cover all aspects of I.T., including administration of more than two dozen physical and virtual servers and internal support for more than 35 employees. Major projects have included the integration of acquired company assets, managing the migration from Microsoft Exchange to Zimbra utilizing custom middleware, deploying an internal helpdesk ticketing system, and enhancing the automated backup infrastructure.

Director, Information Technology, 2003 - 2008
SplutterFish, LLC
Responsible for all aspects of administrating networked services for the company, including web, mail, FTP, IRC, support ticketing and CVS. Also responsible for sourcing, purchasing and deploying hardware. In addition to sysadmin duties, I wrote and maintained an enterprise-class customer management system that completely integrated all of the company's operational functions, including but not limited to: direct and channel partner online sales, reporting, support, ticketing, network monitoring, continuous build system interface tools, filesharing, community portal, and website management. The software was written primarily in mod_perl/HTML::Mason.

Freelance Consultant, 1996 - 2008
Gold & Appel Development
Worked for a wide variety of small businesses, including two non-profits, providing hardware and software support, web design, and custom web applications and middleware. Highlights included relaunching the web portal for a major regional newspaper, middleware scripting for The Canadian Adoptees Registry, and the creation of ShipTrak for the Maritime Mobile Service Net.

Programmer, 1997 - 1999
Barrie Connex, Inc.
Participated in the design and implementation of an integrated customer management and billing system, including a trouble ticketing system for support staff, automated invoicing, usage tracking via RADIUS, traffic monitoring, etc. The software was written in perl/CGI and used MySQL, and managed 15k users.

Team Lead, Technical Support Group, 1996 - 1997
Barrie Connex, Inc.
In addition to customer/reseller support, major duties included emergency after-hours and escalation support, staff scheduling and reporting.

Technical Support Consultant, 1994 - 1996
Barrie Connex, Inc.
Responsibilities included pre- and post-sales customer and reseller support via telephone, email and newsgroups. Major duties included assisting customers with initial installation of modems and connectivity software, web/email training, hardware and software troubleshooting.